Replacement & Shipping
Updated On 09-01-2025
Shipping Policy
We ensure timely delivery of the goods. So once you have placed an order, rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon the availability of the goods, your shipping address, etc. We have collaborated with top Couriers to ensure that you receive your order on time. If you have any questions during the process, feel free to reach our customer support.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Purchases are shipped from our factory/warehouse in Delhi by courier. Please allow the following number of days from receipt of your order.
| Delivery for Prepaid Orders | |
|---|---|
| 2 to 5 Working Days for Delhi | FREE |
| 5 to 10 Working Days may be Required for Places Outside Delhi. | FREE |
Return & Replacement Policy
At Life Fit India, we strive to ensure that our customers are satisfied with their purchases. Please review our updated policy below:
Returns
We accept returns only for defective products under the following conditions:
- Defective Products: If the product you received is defective, please contact us within 15 days of delivery.
- Product Condition:
- Returns will only be accepted for new products that are unopened, unused, and in their original packaging with all tags and accessories intact.
To initiate a return, email us at [email protected] with photographs and details of the defect. Upon verification by our team, a return will be approved.
Exchanges
Exchanges are accepted under the following conditions:
- Changed Your Mind: If you'd like to exchange an item, ensure that it is unused, unaltered, and in its original packaging.
- Incorrect Item: If you received the wrong item, please let us know, and we will exchange it promptly.
- Damaged Item or Missing Parts: Contact us within 48 hours of delivery if your product arrives damaged or with missing parts. We will arrange a replacement or supply the missing parts as needed.
Important Notes:
- Exchanges will only be processed after we receive and inspect the returned goods.
- Products can only be exchanged once, and no cash refunds are permitted.
- Replacement or exchange depends on the stock availability of the product. If unavailable, another product of the same value will be offered.
Return/Exchange Method
Customers may return or exchange items:
- By mail: Pack the items securely and send them via mail. The cost of the return label is the customer's responsibility.
- In-store: Visit our store to return or exchange the item.
Packaging Guidelines
To ensure a smooth return/exchange process, please follow these guidelines:
- Pack the goods properly to prevent damage during transit.
- Ensure the product has not been used, altered, or tampered with.
- Keep the original price tag and packaging intact.
Processing Time
Once we receive the goods, please allow 1-3 weeks for your return or exchange request to be processed. You will be contacted once the process is complete.
FAQs
Delivery times may vary based on your location. For Delhi, expect delivery within 2 to 5 working days for prepaid orders. For locations outside Delhi, it may take 5 to 10 working days.
In case of manufacturing defects, damages during delivery, wrong goods delivered, or incorrect quantity, you can request a replacement. Send photographs of the damaged goods to [email protected] within 48 hours of delivery. Replacement will be initiated after verification by the Life Fit India team.
No, each item can only be exchanged once. We do not offer cash refunds, and replacements will be processed only upon receiving the goods.
Please allow one to three weeks from the day we receive the goods for your replacement request to be processed. You'll be contacted once the replacement is complete.
Yes, replacement can be refused if damages are caused by customer negligence, improper usage, wear and tear, or misuse of the goods.
No, we do not offer exchanges or refunds on any sale goods.
If you have any questions or complaints regarding the goods, please email us at [email protected] After approval, pickup of the goods will be arranged through our courier partners.
Ensure proper packaging to avoid damages during transit. Goods should not be used/altered/tampered, and the original price tag and packing should be kept intact.
If replacement is not possible due to non-availability of stock, other goods of the same value will be delivered to you or refund will be initiated.
